Thank you for ordering from our company and for taking
the time to tell us about your experience. We apologize for any inconvenience
We are sorry to hear that your most recent experience was
unpleasant, and that our website is not set up in a conventional manner. We will
look into, as well as, fix our website to ensure that customers can easily see
the cost of shipping, tracking number, and how to cancel an order.
We will gladly cancel your order, if the package has
not already been shipped. We will also enclose a RMA for your convenience to
return the package and receive a full refund once we receive the package.
Thank you again for bringing these concerns and
problems to our attention. We appreciate the opportunity to assist you and
provide you with quality service.